FAQs
Basic Stuff
How can I order?
- Please head on to our website www.thegoodtrade.ph
- Click on the item you would like to purchase and click the button "Add to cart"
- Once all items you wish purchase are in your cart, select "Check out."
- You will be asked to fill out a form with your information.
- After you fill it out choose your payment and shipping methods. Note: Shipping rates will be automatically computed upon check out.
What are your operating hours?
The online marketplace is open 24/7. Our team works on weekdays only :)
What payment methods do you accept?
We accept Paylpal, BPI, BDO and GCash.
How many days would it take before I receive my order?
We process orders on weekdays (Mondays - Fridays), cut off is 3pm. Orders that have been settled before the cut off period will be dispatched or ready for pick-up on the next dispatch day.
We dispatch parcels to Blitz from Tuesdays to Saturdays and LWE/LBC dispatch will be on Saturdays only.
Pick-up schedule:
Mondays to Fridays from 4pm to 5pm only.
Tuesdays to Saturdays from 9am to 10am only.
I need my order ASAP. Can I pick it up?
Yes, you may pick up your orders at 11th Ave BGC. Exact address will be sent once order is ready for pick-up.
- Get it on the same day: Mondays - Fridays between 4-5pm (Cut off: Paid orders by12nn)
- Get it the next day: Tuesdays-Saturdays between 9-10am only (Cut off: Paid orders by 3pm)
What packaging do you use?
Your orders are lovingly wrapped in sustainable materials, depending on availability:
- tissue/kraft paper
- sticker printed using soy-based ink
- compostable mailer
Do you accept return and exchanges?
Yes, as long as these conditions are met.
Delivery & Logistics
Do you ship internationally?
Hopefully soon! Right now, we only ship locally in the Philippines.
How can I track my orders?
You may track it through https://blitz.delivery/t or https://www.lwe.asia/tracking or https://www.lbcexpress.com/track/
Are the parcels insured?
Our shipping rates are inclusive of insurance up to Php500. If you wish to insure the whole package, you need to pay 1% of the total value or Php5 whichever is higher. Please e-mail us if you would like to buy shipping insurance for the entire package.
How long will shipping take?
BLITZ
For orders within Metro Manila, please expect your packages within 1 to 3 working days.
For orders in nearby provinces (Rizal and Cavite only), please expect your packages within 3-5 working days.
For orders outside of Metro Manila, allow 7 to 10 working days.
LBC via LWE
For orders within Metro Manila, please expect your packages within 1 to 5 working days.
For orders outside of Metro Manila, allow 7 to 14 working days.
How do you compute shipping rates?
Actual Weight
Metro Manila - Php85, 3kg max 35 x 25 x 6 cm
Metro Manila - Php 155, 5kg max no dimension limit
Cavite/Rizal - Php 185, 3kg max 35 x 30 x 10 cm
Provincial - Php 205, 3kg max 35 x 30 x 10 cm
Bulky Items - Volumetric Weight
Metro Manila - Php135 first 3kg + Php30/kg exceeding 3kg
Cavite/Rizal - Php205 first 3kg + Php80/kg exceeding 3kg
Provincial - Php225 first 3kg + Php90/kg exceeding 3kg
Distribution/Wholesale & Corporate Orders
Can we distribute your products?
We would love that! Please send us an e-mail at team@thegoodtrade.ph and we will send you a quotation. Kindly specify which items you would like to distribute.
Do you accommodate corporate clients?
Of course! Please send us your requirements and we will gladly process the accreditation. We are a VAT-registered company, we issue Official Receipts.
Other concerns
Where can we contact you?
Say hello team@thegoodtrade.ph
For concerns related to orders, kindly email us at team@thegoodtrade.ph with the following details:
- Subject: Order Number, Last Name
- Body: Your concern and your request
We will get back to you within 3-5 days.
Are the sugarcane food containers safe?
The sugarcane food containers are safe for direct food contact. This claim is backed by international certifications from Biodegradable Products Institute, TUV Australia, US FDA, ISO9001 and Din Certo.
If you wish to get a copy of these certifications, please e-mail us at team@thegoodtrade.ph
Collabs & Partnerships
What is The Good Trade?
In The Good Trade, we believe that we can live a life that’s good and does good! We made it our mission to gather brands with the same philosophy so that you can shop purposefully and sustainably without fuss. What’s more? We share thoughtful stories, doable solutions and meaningful conversations with our community for a truly inspired and intentional lifestyle.
How to apply as a merchant?
Sign up at http://thegoodtrade.ph/pages/apply
What are the criteria The Good Trade looks at when screening merchants
Criteria and application procedure are discussed in this page: http://thegoodtrade.ph/pages/apply
How much are the rates and fees?
- Fairs - Rental rates depend on the venue.
- Online - Our consignment fees are at par with market rates.
Do you work with corporates/businesses?
Yes, we do! If you're a corporation wanting to dip your toes in sustainability but not sure how to start, send us an e-mail at team@thegoodtrade.ph. Let us know what you have in mind and let's collab to make an even bigger impact.
Do you waive fees for NGOs?
Yes, we waive fees for NGOs who collect discarded items to create a circular economy. Instead of going to waste, these items find new purpose through their help.
For NGOs who want to spread their advocacy, we can only offer a slot for workshops/talks.
Kindly send us a proposal at team@thegoodtrade.ph
Note: This is only applicable to fairs.
Are you open to collaborations and partnerships?
We are always on the look out for new and exciting experiences and collaborations. Please send a more detailed proposal for review at team@thegoodtrade.ph
Are you hiring?
We’re looking to expand the movement and the team! Job opportunities can be found on this page.