FAQs

What is The Good Trade?
In The Good Trade, we believe that we can live a life that’s good and does good! We made it our mission to gather brands with the same philosophy so that you can shop purposefully and sustainably without fuss. What’s more? We share thoughtful stories, doable solutions and meaningful conversations with our community for a truly inspired and intentional lifestyle.

How to apply as a merchant?
Sign up at http://thegoodtrade.ph/pages/apply

What are the criteria The Good Trade looks at when screening merchants

Criteria and application procedure are discussed in this page: http://thegoodtrade.ph/pages/apply

How much are the rates and fees?

• Fairs - Rental rates depend on the venue. 
• Online - Our consignment fees are at par with market rates. 

Do you work with corporates/businesses?
Yes, we do! If you're a corporation wanting to dip your toes in sustainability but not sure how to start, send us an e-mail at thegoodtrade.ph@gmail.com. Let us know what you have in mind and let's collab to make an even bigger impact. 

Do you waive fees for NGOs?
Yes, we waive fees for NGOs who collect discarded items to create a circular economy. Instead of going to waste, these items find new purpose through their help.

For NGOs who want to spread their advocacy, we can only offer a slot for workshops/talks. 

Kindly send us a proposal at thegoodtrade.ph@gmail.com

Note: This is only applicable to fairs.

Are you open to collaborations and partnerships?
We are always on the look out for new and exciting experiences and collaborations. Please send a more detailed proposal for review at thegoodtrade.ph@gmail.com

Are you hiring?
We’re looking to expand the movement (and the team!) so we might have job vacancies soon. Openings will be announced on Instagram. Follow us @thegoodtrade.ph

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What payment methods do you accept?
We accept Paylpal, BPI and BDO.  

What packaging do you use?
Your orders are lovingly wrapped in sustainable materials, depending on availability:

Do you ship internationally?
Hopefully soon! Right now, we only ship locally in the Philippines.

How can I track my orders?
You may track it through https://blitz.delivery/t

Are the parcels insured?
Our shipping rates are inclusive of insurance up to Php500. If you wish to insure the whole package, you need to pay 1% of the total value or Php5 whichever is higher. Please e-mail us if you would like to buy shipping insurance for the entire package.

Do you accept return and exchanges?
Yes, as long as these conditions are met.

How many days would it take before I receive my order?

Kindly allot one day for order processing on top of the shipping ETA. 

We process orders on weekdays (Mondays - Fridays), cut off is 12nn. Orders that have been settled before the cut off period will be dispatched or ready for pick-up on the next dispatch day. 

We dispatch parcels to Blitz from Tuesdays to Saturdays.
Pick-up schedule: Tuesdays to Saturdays from 9am to 10am only. 

How long will shipping take?
For orders within Metro Manila, please expect your packages within 1 to 3 working days.

For orders in nearby provinces (Rizal and Cavite only), please expect your packages within 3-5 working days.

For orders outside of Metro Manila, allow 7 to 10 working days. 

How do you compute shipping rates?

Actual Weight

Metro Manila - Php85, 3kg max 35 x 25 x 6 cm
Metro Manila - Php 155, 5kg max no dimension limit
Cavite/Rizal - Php 185, 3kg max 35 x 30 x 10 cm
Provincial - Php 205, 3kg max 35 x 30 x 10 cm 

Bulky Items - Volumetric Weight 

Metro Manila - Php135 first 3kg + Php30/kg exceeding 3kg
Cavite/Rizal - Php205 first 3kg + Php80/kg exceeding 3kg
Provincial - Php225 first 3kg + Php90/kg exceeding 3kg

What are your operating hours?
The online marketplace is open 24/7. Our team works on weekdays only :)  

Where can we contact you?
Say hello thegoodtrade.ph@gmail.com

For concerns related to orders, kindly email us at thegoodtrade.team@gmail.com with the following details:

• Subject: Order Number, Last Name
• Body: Your concern and your request

We will get back to you within 3-5 days.