Refund policy

Returns & Exchanges

-Before checking out, please make sure that the correct product items/variants are in your cart. Once you check out, your order is considered final. The Good Trade does not allow refunds.

- Returns and exchanges are only allowed (1) if an item is clearly flawed or damaged before shipping and (2) change of size for the same item and variant. Shipping costs will be shouldered by the customer.

-Requests for returns and exchanges must be made within 24 hours upon the delivery of the parcel. 

-The Good Trade has the right to deny returns and exchanges if the items do not meet our policy standards such as missing labels, items that have been altered or used. 

-If the items are clearly damaged during transit, returns or exchanges will not be accommodated.

-The Good Trade is not liable for any failure, delay, loss, and damage of the products while in transit.

-Our shipping rates are inclusive of insurance up to Php500. If you wish to insure the whole package, you need to pay 1% of the total value or Php5 whichever is higher. Please e-mail us if you would like to buy shipping insurance for the entire package.